CUSTOMER CARE

Orders are packed and dispatched from Dubai within 1–2 business days. Delivery inside the UAE typically takes 1–3 business days; GCC and international orders take 5–10 business days depending on the destination and customs clearance.

Shipping is calculated at checkout. You will receive tracking details by email as soon as your parcel leaves our studio. Any customs duties or import taxes outside the UAE are the responsibility of the recipient.

You can return or exchange unworn items within 7 days of delivery, with original tags and packaging intact. Sale items and accessories such as socks and headwear are final sale for hygiene reasons.

To start a return, message us on WhatsApp at +971 56 532 1442 or reply to your order confirmation email with your order number. Once your return is received and inspected, refunds are issued to the original payment method within 5–7 business days.

We collect only what we need to run the store: your name, email, phone number and delivery address for fulfilling orders, plus basic browsing activity used to improve product recommendations. Payment details are handled by our payment provider and never stored on our servers.

We do not sell your personal data. We use analytics to understand how the store is used, and transactional email to send order updates. To access, correct or delete your data, contact us on WhatsApp at +971 56 532 1442 and we will action the request.